Rock Valley College

Changes to Emergency and Non-Emergency Call Procedures

Posted: Wednesday, July 3, 2019

Media Contact: RVC Public Relations, 815-921-4510

On July 5, 2019 at 8:00 a.m., the Rock Valley College Police Department will transition all emergency calls and non-emergency police-related calls to be received and dispatched by the Rockford Fire 911 Center. This will not affect police coverage or response on any Rock Valley College campuses. Officers will respond as usual, only the method of notification has changed.

Emergency calls should be placed directly to 911.

All non-emergency police-related calls should be placed to 815-966-2900.

For non-emergency campus-related issues dial 815-921-4357 to reach the RVCPD administrative line.

Possible calls to 911 would include:

  • Medical Emergencies
  • Criminal Activity (in-progress)
  • Aggressive Disorderly Conduct (in-progress)
  • Thefts (in-progress)
  • Motor Vehicle Accidents (with injuries or unknown)

Possible calls to 815-966-2900 (Rockford Non-Emergency Line) would include:

  • Criminal Activity (not in progress)
  • Medical Calls (report only – no emergency response needed)
  • Motor Vehicle Accidents (property damage only)
  • Suspicious Circumstances
  • Welfare Checks
  • Damage to Property (criminal)

Calls to the Rock Valley College Police Department administrative line would include:

  • Vehicle Assists
  • Parking Questions and Assistance
  • Access Issues
  • Alarm Issues
  • Safe Walk Program
  • Public Assistance (of non-urgent nature)
  • Damage to Property (non-criminal)

This is a guideline to the types of calls and how they should be placed. Please feel free to contact the Rock Valley College Police Department with any questions. We can be reached at 815-921-4357.

The emergency phone button on all college phones will be disabled in the coming days. The functionality of the call boxes on all RVC campuses are not affected by this change.

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